Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kitchvana80@gmail.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kitchvana80@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kitchvana80@gmail.com.

Last Updated: August 10, 2026

At Kitchvana, we want you to have a smooth shopping experience. If you receive an incorrect, damaged, or defective product, please contact us so we can review the issue and help with the appropriate resolution.

Return Requests

To request a return, please contact our customer support team with:

  • Your order number

  • Your name and contact details

  • A description of the issue

  • Clear photos or videos of the product when requested

Please contact us as soon as possible after receiving your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us before sending anything back.

We may request photographs or videos to verify the issue and determine the appropriate solution.

Depending on the circumstances, the available resolution may include a replacement, refund, or another suitable solution.

Change of Mind

Returns for a change of mind may be subject to product-specific conditions, supplier requirements, and applicable laws.

Some products may not be eligible for return due to their nature, condition, hygiene considerations, or other applicable restrictions.

Return Conditions

Returned products may need to:

  • Be in their original condition

  • Include original packaging where applicable

  • Include all accessories or parts supplied with the order

  • Not show unnecessary damage or signs of misuse

The exact return requirements may vary depending on the product.

Refunds

Once an approved refund is processed, the refund will be handled through the applicable payment method or process.

The time required for the refund to appear may depend on the payment provider or financial institution.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including products that are personalized, used, opened for hygiene reasons, or otherwise excluded from return eligibility.

Important

Do not send a product back without contacting our customer support team first. Unauthorized returns may not be processed correctly.

For return or refund assistance, please contact us through the contact information available on our website.